How do I return an item?

Return / Exchange Policy

Our goal is to make sure you are completely satisfied with your purchase by emphasizing the importance of accurate measurements to prevent any need for returns or exchanges. You can conveniently find sizing charts on each product page of our website. If you need further assistance in selecting the right size of paw-wear for your beloved pet, please don't hesitate to contact us.

Original packing slip must accompany returns. allows returns on all products, excluding dog socks, leg warmers, and toys, within 30 days of purchase. After the initial 30-day period, only store credit will be provided. Please be aware that dog socks and leg warmers are considered final sale due to sanitary reasons, and returns will not be accepted for these items. To qualify for a return, items must be in new, unaltered, and unused condition with tags attached and all original packaging included.

  • without showing signs of wear or damage in any way
  • must be clean and contain NO pet hair. None.
  • original product packaging must be in tact
  • within 30 days from the order date (after 30 days no returns are allowed - store credit only. After 90 days no refunds or exchanges/store credit will be accepted)

Customer is responsible for the shipping cost to return items. We do not offer return labels and an RMA is not necessary for your return.

If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a full refund.

**All returns are subject to a 10% restocking fee, which can be waived if you choose to place a new order.

Returns Process:
To return items to, follow these simple steps:
Place the merchandise back in its original packaging, pack it securely in a box or envelope of your choice, and include the original packing slip inside with the reason for the return.

Return To:
Attn: Returns Dept.
7565 Ironbridge Circle
Delray Beach, FL 33446


To make an exchange, all you have to do is create a new order and return the original one. This way, you can secure the inventory and receive your new boots promptly without incurring any 10% restocking fee on returns.

If you are returning an item we promise not to give any sad puppy eyes.