How do I return an item?

Return / Exchange Policy

We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns and exchanges can be avoided by proper measurement. We have sizing charts on every product page throughout the website to guide you. As always, please feel free to contact us so we can assist you in finding the perfect size paw-wear for your pooch.

Original packing slip must accompany returns. accepts returns on all items except for dog socks, leg warmers and toys for 30 days from the date you placed your order. After 30 calendar days, we will offer store credit only. Please note due to sanitary reasons all dog socks and all dog leg warmers are FINAL SALE. Returns will NOT be accepted on these items. Acceptable items must be in "new, unaltered and unused condition". It must have tags attached and must contain all original boxes, tags, packaging, etc. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • must be clean and contain NO pet hair. None.
  • original product packaging must be in tact
  • within 30 days from the order date (after 30 days no returns are allowed - store credit only. After 90 days no refunds or exchanges/store credit will be accepted)

**10% restocking fee applies to all returns. If you place a new order or an exchange order, we will waive the restocking fee.

Customer is responsible for the shipping cost to return items. We do not offer return labels and an RMA is not necessary for your return.

If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a full refund.

Returns Process:
To return merchandise to, follow these easy steps:

Place the item(s) back in the original product packaging and ship them in a box/envelope of your choice. Be sure to pack it well to avoid breakage. Please include in the box, the original packing slip indicating the reason why you are returning the item(s).

Return To:
Attn: Returns Dept.
7565 Ironbridge Circle
Delray Beach, FL 33446

Need to make an exchange? Simply place a new order and return the original order.  That means you'll claim the inventory and get your new boots fast!  There is not a 10% restock fee on returns if new orders are placed.

If you are returning an item we promise not to give any sad puppy eyes.