How do I return an item?

Return / Exchange Policy

We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns and exchanges can be avoided by proper measurement. We have sizing charts on every product page throughout the website to guide you. As always, please feel free to contact us so we can assist you in finding the perfect size paw-wear for your pooch.

Original packing slip must accompany returns. accepts returns on all items except for dog socks, leg warmers and toys for 30 days from the date you placed your order. After 30 calendar days, we will offer an exchange or store credit only. Please note due to sanitary reasons all dog socks and all dog leg warmers are FINAL SALE. Returns and exchanges will NOT be accepted on these items. Acceptable items must be in "new, unaltered and unused condition". It must have tags attached and must contain all original boxes, tags, packaging, etc. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • must be clean and contain NO pet hair. None. 
  • original product packaging must be in tact
  • within 30 days from the order date (after 30 days no returns are allowed - exchanges & store credit only. After 90 days no refunds or exchanges/store credit will be accepted)

**$6.95 flat restocking fee applies to all returns per order regardless of number of items. If return is over $150 there will be a 15% restocking fee instead of the $6.95 fee.  If you are placing a new order or processing an exchange, there will be no restocking fee.

Customer is responsible for the shipping cost to return items. We do not offer return labels and an RMA is not necessary for your return. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a full refund.

How to Return / Exchange:
To return / exchange merchandise to, follow these easy steps:

Place the item(s) back in the original product packaging and ship them in a bag or a box of your choice. Be sure to pack it well to avoid breakage.  Please include in the box, the original packing slip indicating the reason why you are returning or exchanging the item(s).  If you are exchanging, you can either place a new order or we can ship your requested item(s) when we receive your return. Placing a new order will be a faster option to receive your items. If you are requesting an exchange through a return (*USA only) you will have a $5 flat shipping fee and you will be charged any difference in pricing between the original and replacement item(s).  *International customers will be charged the original shipping fee when requesting an exchange through a return.

Return To:
Attn: Returns Dept.
7565 Ironbridge Circle
Delray Beach, FL 33446

If you are returning or exchanging an item we promise not to give any sad puppy eyes.